Consumer Service.
Liquandum acquires and manages portfolios of non-performing receivables. Communication with end customers is carried out by debt collection agencies commissioned by us.
We select our collection partners in operational receivables management based on a sustainable, customer-oriented collection approach and regularly review the methods and processes used.
We place the highest value on working with collection partners who focus on individual communication and solution options as well as a transparent and, above all, fair collection process. All our partners (for Germany, Austria, Switzerland, the Netherlands and Belgium as well as for Sweden) are collection or – where relevant – credit service companies authorised in accordance with the respective national requirements and comply with the requirements of the relevant national collection association.
If you have been contacted by one of our partners regarding an outstanding receivable, we kindly ask you to clarify all questions and agree a solution directly with our partner.